Frequently Asked Questions

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.Please make sure to provide the correct shipping address. Kitchenwaretown.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the incorrect address. 
Returns will be granted for items in unopened, unused, condition in the original packaging. If a return is approved, you will be issued a refund minus shipping costs and a 20% restocking fee. Buyer is responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  We recommend using a trackable shipping service and purchase shipping insurance.  We can't guarantee that we will receive your returned item. If the item you received was damaged, defective, or substantially different from the item represented on the product detail page, we guarantee to refund your payment or send a replacement. Please send us a picture showing the damage first.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Kitchenwaretown.com will not be held responsible for customs taxes.
Yes. Email us for details (kitchenwaretown@gmail.com).
We value your privacy. We will never share your information to anyone.
We offer free shipping around the world.
Your items should be received within 23-47 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 3-4 weeks delivery time as they may be shipping from other countries. We also offer quick delivery which takes 13-20 days for delivery.
All orders are subject to a handling period before shipment, usually 2 - 3 business days.Most orders leave the warehouse within 3-5 business days after receipt of payment.You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 23 - 47 days to receive your order. 
We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet.Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Find out more information by going to the PayPal web site at http://www.paypal.com.When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.After completing your payment you are presented with a link which will allow you to return to our site, finalize or cancel the transaction, and view or download an invoice.